Which informations should I give upon ticket creation on the support website?

When initiating a support ticket in the system, kindly provide us with the following essential information. This comprehensive detail is crucial to enable us to effectively address the issue at hand, whether it's troubleshooting, resolution, or solution development.

It's important to note that without these particulars, our efforts to diagnose and rectify the situation could be significantly prolonged due to the need for blind troubleshooting.

**WHO**
- Company Name: Kindly specify the company impacted by the issue.
- User Identity: If not yourself, please provide the name of the user for whom the bug occurred.

**WHAT**
- Context Description: Is the issue tied to a specific invoice, report, calendar dropdown, or individual field? Elaborate on the specifics of the problem.

**WHERE**
- Module and Tab: Identify the module you were in and which tab was active when the issue manifested.
- Button/Action State: Detail the state of any relevant buttons or actions that were engaged.

**HOW**
- Task Description: Provide insight into the task you were attempting to perform.
- Action Sequence: Detail your actions leading up to the issue. Describe the precise circumstances surrounding the problem occurrence.

**HOW MANY TIMES**
- Frequency: Did the issue happen only once, or has it occurred previously? Has it reoccurred since the initial instance?

**EXPECTED**
- Anticipated Outcome: What result were you expecting when performing the task? This information aids in pinpointing deviations.

**ACTUAL**
- Observed Outcome: What was the actual result? Articulate why this outcome contradicts the expected behavior.

While these inquiries are not mandatory, your collaborative engagement significantly expedites the troubleshooting process. Addressing these aspects empowers our team to promptly navigate to the heart of the issue, thus minimizing delay and expediting the delivery of effective solutions.

Your cooperation is greatly valued, and we are confident that through this mutual effort, we will ensure a productive and harmonious collaboration. Your involvement paves the way for efficient issue resolution, allowing us to channel more time towards refining and enhancing your experience.